Complaints Procedure

If you have a complaint regarding USC, you can fill out the complaint form below. You can find detailed information on how this process works in our complaints procedure. Your complaint will be processed and answered as quickly as possible.

Confidential Advisor for Misconduct If you have experienced (or are experiencing) misconduct—such as (sexual) harassment, bullying, aggression, violence, or discrimination—you can contact our confidential advisors for misconduct. They are independent, and everything you discuss with them remains strictly confidential.

What can a confidential advisor do for you? The confidential advisors for misconduct are here to:

  • Provide a safe space, offer advice, and give support.
  • Inform you about the different ways to resolve the issue or file a formal complaint.
  • Guide you if you wish to pursue mediation or if you want to submit a complaint to the complaints committee.
  • Ensure you receive adequate aftercare if necessary.

Complaints Committee for Misconduct You can file a formal complaint with the Complaints Committee for Misconduct. This may lead to disciplinary action. The confidential advisor can tell you more about this and assist you with filing the complaint if needed. Your complaint will always be handled with the utmost confidentiality.

Leiden University Complaints Regulations You can read more about the procedures regarding misconduct in the Complaints Regulations on Misconduct & Policy Framework for (sexual) harassment, bullying, aggression, violence, and discrimination.

Waarom deze vertalingen?

  • Confidential Advisor: Dit is de standaard internationale term voor een "vertrouwenspersoon."
  • Misconduct / Undesirable Behavior: Ik heb gekozen voor Misconduct (wanstaltig gedrag/wangedrag) omdat dit in een formele context vaker gebruikt wordt voor zaken als intimidatie en pesten.
  • Harassment: Dit is de juiste juridische term voor intimidatie.
  • No strings attached/Safe space: In de uitleg over de adviseur heb ik gekozen voor termen die benadrukken dat het veilig en vrijblijvend is.